Coolmax Heating & Air strives for top-rated service and repairs with each and every customer. Read some of our reviews below.
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14:11 19 May 23
I had Cool max install a whole house heat pump system and larger room split mini system, so two complete systems. They arrived and completed project on schedule. I also had a WiFi thermostat installed, which I have used to control the system while away and monitor usage. Cool max cleaned area nicely when finished. Jill and Lee were easy to work with and any concerns I had were addressed promptly. Overall a good experience from start to finish. I would recommend Cool max for install or repair.
16:17 12 May 23
We greatly appreciated their transparency and professionalism!
03:31 14 Dec 22
We have a roof top Trane AC & heater unit and over the summer the fuses kept blowing out in the unit. I called a large company that states on their website site about having work ethics including sound judgement, honesty, dependability and staff of technicians who care about customer satisfaction. The technician did show on time and after looking at my unit on the roof came down and informed me, I had several issues. These are his words. Completed diagnostic. This unit is in poor condition with major components needing replacement. The motors are leaking oil, refrigerant is low and capacitors are in need of replacement. You also have a problem with the thermostat operation. This unit should be replaced however I can get it up and running if we replace your memory board for the heater, replace your thermostat and add refrigerant. He didn't have the memory board that day and needed to order it and he'd be back in a day or 2 to do that. In the next 20 minutes he replaced the thermostat which was old but still working fine and added 2 lbs of refrigerant which of course was R 22 and he stated was expensive because it's discontinued, and new units use something else. When he finished, I was happy that my air was working again it was hot over 100 that day but floored when I saw the invoice for over $1100. He charged $500 for a thermostat that I saw the next day at Costco for less than $100 and $600 for 2 lbs of refrigerant. I felt ripped off and didn't sleep well that night. I called that company back the next day and cancelled the memory board replacement that was going to cost another $1000. Who needed a heater during summer well its winter now and cold inside our home so I called them back. He told me now the cost has gone up to $1400 and I said no. OMG my wife left for work this morning thinking when she returned it be to a warm and cozy home. I needed to find someone quick and got on Yelp and found Mitch with Coolmax Heating and Air. Mitch was a life saver showed up within an hour. Got up on my roof studied wiring diagrams on the back panel of my unit and tested every circuit inside my unit. I went up there several times because I was worried, he spent almost 2 hours up there. The last time I went up, he was 95% sure it was the memory board but didn't want me to spend the money for one and find out that wasn't the problem. Mitch stood there quietly for a moment and said something doesn't seem right, reached down below to a blue wire and inserted into some circuit and magic happened the blower turned on the furnace fired up and I had heat again. The memory board was fine, Mitch was grinning from ear to ear with the look of joy on his face. He was so happy and said 2 things one this was a brain teaser, and he was happy for me that he was able to resolve the problem. Second that someone went through a lot of planning to deceive us that expensive memory board needed replacement. Thank you so much Mitch, your patience was incredible. If you want the work done right and not feel like someone taking advantage of you call MITCH. Now nice it was to call Mitch say I have a heater issue he came over worked on my heater fixed it and didn't say my unit was too old or any of the other things the original technician wanted to work on. 5 stars and hero status for Mitch.
21:15 22 Aug 22
HIGHLY recommend.Landon was the most professional and knowledgeable out of the 6 companies I received quotes from. He took his time and explained EVERYTHING from installation etc. He also went out of his way to make sure I didnt got without AC before we could get my new unit installed. Jill was also very professional and friendly when setting my appointment and answer any questions I had. Only one little misunderstanding that was quickly resolved. They REALLY went above and beyond and Im very thankful. 😀
12:49 22 Aug 22
They came to our rescue the very next day! Professional, knowledgeable and caring! So glad I called them!
23:22 22 Jul 22
Knowledgeable and excellent customer service and care
12:16 12 Jul 22
Tech was very professional and got my AC back up. ♥️. He explained issue and process. No hidden charges. Very happy with service.
11:15 09 Jun 22
18:33 03 Mar 22
Good people to deal with!
21:22 28 Feb 22
Emily was absolutely amazing. She diagnosed an issue that had been misdiagnosed before. She fixed it. Everything is running fine!
17:47 09 Feb 22
Professional all the way. Excellent service even after everything was done they came back and checked everything out. They get my recommendation
02:36 05 Oct 21
Big thanks to Josh for cleaning and inspecting our HVAC units! He did a very thorough job making sure they were well cleaned and working properly. He communicated well any potential issues he saw that may need replaced soon, with pictures. We are very happy with the work he did and will continue to use CoolMax for our hearing and cooling units.
01:19 25 Sep 21
Awesome customer service, knowledgeable, and went above and beyond
22:13 24 Aug 21
Joe Van Mol
13:43 16 Aug 21
Very thorough and reliable service with honest estimates. Whet he says he does or did is what you get, no questions. He had done work for our neighbors as well.New installation of AC Heat unit during very hot spell
10:21 12 Aug 21
01:21 24 Jul 21
Firstly, the entire family at CoolMax is extremely professional, dependable and efficient. They have a great lead Josh; who took the time to educate me on the different kinds of systems and which would be suitable for my family and my budget. Lee, Manuel, Bailey, Jonathan and the rest of the team were precise, skillful, and very careful/cautious with their work. Installation was awesome, service was great. Thanks to the family. Thanks ALoT JOSH 💪🏿💪🏿💪🏿💪🏿💯💯💯
02:09 20 Jul 21
17:21 12 Jul 21
I was extremely pleased with the entire start to finish assistance I was given. The receptionist was friendly and knowledgeable of schedule availability, and the repairmen that came out were knowledgeable and very nice. They repaired my AC unit with full disclosure of my issue. Recommend Highly..
23:44 26 Jun 21
23:18 17 Jun 21
Joshua Ussery was hands down the best hvac professional i have ever dealt with, new what he was talking about, helped me figure out the best route to go with replacing the old 5ton package unit. He went well above and beyond, even showed and explained basic regular maintenance or cleaning that I know hasn't been done in atleast 4-5 years. Coolmax hvac has earned my trust and future business. Would DEFINITELY recommend to everyone looking for hvac work!!!!!!!Thanks alot Joshua!!!!
18:20 17 Jun 21
13:58 11 Jun 21
Cool Max installation team did an excellent job at installing my new AC unit. VERY NICE & PROFESSIONAL GUYS. The temperature was very high & it was HOT. The guys started to work and they did not STOP until the job was done. (90 degrees inside my house). THANKS COOL MAX.
06:38 11 Jun 21
I am very particular when it comes to choosing services as I take my time to decide which company fits my needs both financially and respectfully. I called this company and they sent out Josh. I must say, I got more than expected. I got someone that was professional, respectful and very experienced. He took the time to explain to me what needed to be done and why it needed to be done. This guy took customer service to a whole new level. He is a great look for this company. The following day, he give a follow-up call to make sure my unit was still operating...now that was a first for me. No one has ever followed up for any services I've ever had done on my home. I highly recommend this company and no disrespect to any of their technicians, but please ask for Josh.
23:24 26 May 21
My wife and I met Josh Ussery with CoolMax today, after struggling with our AC system for the last few weeks.Josh was friendly, knowledgeable, and super helpful. I gave Josh one heck of an opportunity to (and I HATE this term) up-sell me with a much more expensive unit. He walked me right through why I didn't need that much of an AC system in my home.He opened up my current unit to see if it could be "Saved".. and that meant a lot to us, we did not ask him to do that, and he certainly didn't have to do that.We will get our new system in soon and we will be good to go for the next 20+ years we hope.Josh went over some financing options with no interest, and helped me apply.Great to do business with good people, that still care about something besides selling every thing that they can.Thank You to Josh, and the fine folks at Cool-Max.
01:06 25 May 21
Thanks Josh for the outstanding job you did installing our new unit. We sure appreciate you!
21:44 21 May 21
I've used Coolmax for many years and this service was A+ like all others. Josh was courteous, and answered my questions with easy to understand details!
19:08 21 May 21
Josh Ussery is a definition of a craftsman who knows the in and outs of the HVAC trade! Would recommend to anybody!!
19:02 21 May 21
this Is the best hvac company ever. Josh exceeded all my expectations and I’m very hard to please. Call and request Josh if you have any hvac needs.
17:37 21 May 21
This was our first time using this company but I was very impressed with Josh and his knowledge and professionalism. He stayed very late to ensure that our AC system was cleaned, repaired and working properly. He also took the time to inspect our upstairs unit and discussed the issues with it. I received two proposals for options on replacing that unit, etc ...Everything was exactly as he discussed with us during the service call. I will definitely continue using Coolmax Heating & Air. Josh is an asset to this company.
13:02 20 May 21
What Blessing to find company that's I Reliable. You willing to do your work right most of all integrity makes a difference taking care of the need of my mother which is a sassy senior was a blessing and not taking advantage of her was most important .The entire staff was courteous and made us feel valued and appreciated.Thanks Cool Max for great service.
02:13 07 May 21
Josh was informative, professional, and helpful with whatever came up with my system as he moved through each step. Will be using their service from here on out.
21:04 06 May 21
Josh from Cool Max was in charge of the installation of the AC system. He has a great work ethic and genuinely cares about the customer.
02:12 02 May 21
22:16 29 Apr 21
Landon was our technician and we were very pleased. He was professional, knowledgeable, and answered all of our questions. We were very satisfied and we will continue to use Coolmax
17:05 29 Apr 21
Joshua from the Warner Robins office arrived around 5:00 pm. He checked out the HVAC unit outside, went up to the attic space and diagnosed the problem as a faulty relay switch. Within an hour the part was replaced with a new one and the system working properly once again. We were very impressed with his professional manner, his knowledge and the proficiency of the work completed. As a full review we would give him a 10 out of 10. Thank you Joshua.
13:18 14 Apr 21
Landon came out within an hour of calling and we had cold air 15 minutes later. He was professional and knowledgeable and very reasonably priced. I would recommend Cool Max to anyone needed HVAC work. Thanks Landon for saving us last minute so late in the evening.
16:13 13 Apr 21
13:17 08 Apr 21
CoolMax is the only company allowed to touch my HVAC system! Time and time again they go above and beyond for my household and I trust them wholeheartedly! Landon Carlson is an honest, caring, and very knowledgeable comfort specialist who is willing to put it the time needed to ensure that all your needs are met! 10/10 would recommend this company to all of my friends and family! Thank you CoolMax!
13:14 08 Apr 21
21:42 07 Apr 21
20:58 18 Mar 21
We had the most wonderful experience with CoolMax and couldn’t be more pleased. From the beginning Josh came out and was very professional and on time. Josh over the quote and definitely beat all of the competition. During the whole process Josh stayed in touch and kept us up to date on everything. He was very thorough, and detailed from the beginning to the end. After everything was completed, Josh and his crew made sure everything was clean and back in order. I can’t say enough how impressed I am with Josh and everyone at CoolMax. I will always turn to this group for future needs.
01:22 07 Mar 21
I'm so happy my wife and I went with cool max for installation of our new heating and air unit. Josh is extremelyyyyyyyy knowledgeable, timely, and very responsive. He pointed out several mistakes from the prior installation and ensured we were taken care of. We are only one night in and our house is already warm with the thermostat set at 72...to even begin to get to comfort prior to josh and his crew, we had to set it at 76/77. I'm so ready to see the savings that are going to come our way with this investment. If you are looking for someone with knowledge and expertise in the field- you absolutely cannot go wrong
Daniel Gadsden III
17:06 21 Feb 21
Responded the same day I called, very detailed and professional. Lee did a great job of explaining the problem and offered several suggestions to correct the issue.
Ronald Crooms Jr
14:44 17 Feb 21
I reached out to Cool Max heating and air and they came out promptly and gave me a cost effective quote on my needs and came back within just a few days and installed a very nice Trane system that works so efficiently. Actually so efficient that my power bill is a little less!!!Along with getting this new system, we were looking for a measure to reduce allergens in our home and had researched portable air purification systems. CoolMax had just the right fix with the REME HALO that was incorporated in the A/C system and not only took care of that issue but kills virus' like COVID-19! They even worked late in the rain getting this add-on installed! We are so happy with their services and would highly recommend them for your home air conditioning/purification needs.COOL MAX is #1
01:45 12 Feb 21
Did a thorough job cleaning out the ducts. Serviced our units and communicated clearly about some issues. Courteous, fair and responsive.
22:08 09 Feb 21
Cool Max is a terrific company to work with. Very through and efficient. Landon Carlson was our technician. I strongly recommend him for all of your heating and cooling needs.
23:02 23 Jan 21
the best ever so good amazing
23:00 23 Jan 21
00:37 23 Jan 21
Kimberly Styn Lloyd
15:51 03 Jul 21
Josh is by far and away the absolute best professional we have had to diagnose and service our HVAC system. Our main unit is on its last legs and buying a new system is going to be very difficult for us. Josh got it working to hold us over until we can have a new one installed. Out of four other companies, Josh was the only person who even offered to get our unit up and running again. My husband and I are so impressed (and we are not easily impressed). Josh will continue be our go-to for HVAC!
Sharon L. Johnson
16:47 01 Jul 21
The Service. Josh was so helpful in answering any questions that I had. Very polite and professional. Explained everything he had done and was going to do! I highly recommend Cool Max!! Thank you Josh
21:46 15 Apr 21
They were here when they said they were going to be. Worked all day and when they left i had a brand new unit installed completely. They were all very nice and professional. They have me as a customer for life. Thank you so much Josh and your team.
Mary Oletta Dixon
21:34 31 Mar 21
Josh did a great job. He was very professional.
20:10 21 Jan 21
Great contractor I would definitely recommend them
23:08 19 Nov 20
Used CoolMax for a second opinion, was previously told we needed a new attic unit and it would cost around 3 grand. Co-Owner came out and diagnosed the problem, ended up being a fraction of the previously quoted cost. Great honest customer service, will be recommending them to anyone that needs AC work.
01:04 26 Jun 19
good people...good work...good price
E Keller Wilcox
12:45 17 Apr 17
Super folks, super company !! Great service. Great work.
13:59 07 Mar 17
He was on time, gave firm estimate and great work. Give him ten stars out of five!
01:54 07 Mar 17
great work from great people job well done thank you guys
00:39 07 Mar 17
Coolmax has been handling all of my Hvac work for years! You will not find another company who will provide better service!!